Comments on: Shopping.com – Tales from the Absurd http://comparisonengines.com/2007/11/09/shoppingcom-tales-from-the-absurd/ Just another WordPress.com weblog Fri, 09 Dec 2011 18:27:04 +0000 hourly 1 http://wordpress.com/ By: Shopping.com - There are always two sides to a story | ComparisonEngines.com http://comparisonengines.com/2007/11/09/shoppingcom-tales-from-the-absurd/#comment-1094 Tue, 25 Dec 2007 00:50:59 +0000 http://www.comparisonengines.com/new/?p=781#comment-1094 [...] As I said last Friday, Shopping.com is no longer not accepting new merchants until January 1, 2008. [...]

]]> By: jordanblum http://comparisonengines.com/2007/11/09/shoppingcom-tales-from-the-absurd/#comment-1093 Thu, 15 Nov 2007 19:41:00 +0000 http://www.comparisonengines.com/new/?p=781#comment-1093 Shopping.com had a known bug in their system with Yahoo stores that went ignored for months and cost one of my customers a ton of cash. Instead of displaying the Sale Price, Shopping displayed the Regular Price. I emailed them three times and on the third attempt finally got an email back telling me they were working on it. I asked for a credit, they ignored my requests. Their service stinks and the quality of their traffic is even worse.

]]> By: search_junkie http://comparisonengines.com/2007/11/09/shoppingcom-tales-from-the-absurd/#comment-1092 Mon, 12 Nov 2007 15:41:00 +0000 http://www.comparisonengines.com/new/?p=781#comment-1092 I got it! I just realized WTF is up with SDC. I can’t believe that I did not realize this earlier! SDC is own3d by eBay right, so maybe eBay is trying to build the worst CSE ever so that more shoppers will use eBay. Damn, I am so good sometimes that I scare myself. ;-)

]]> By: LauraMandzok http://comparisonengines.com/2007/11/09/shoppingcom-tales-from-the-absurd/#comment-1090 Mon, 12 Nov 2007 13:37:00 +0000 http://www.comparisonengines.com/new/?p=781#comment-1090 I admit that I’m pretty new to the Comparison Shopping Engine industry, having come from the world of PPC.

With that said, the level of service – in all respects – I’ve received from Shopping.com has been absurd.

Reporting is definately subpar and there have been many instances in which my support inquiries have just been flat out ignored.

I am not surprised that this badly mis-managed company can’t handle new business. It’s really a shame.

]]> By: Tim http://comparisonengines.com/2007/11/09/shoppingcom-tales-from-the-absurd/#comment-1091 Sat, 10 Nov 2007 13:54:00 +0000 http://www.comparisonengines.com/new/?p=781#comment-1091 I’m on the other side of the coin, a publisher with accounts at most of the comparison shopping engines. I don’t think shopping.com wants publishers either. In the past few months I’ve completely stopped using The shopping.com program for one simple reason… Their product database is a mess in my sector. New products that are widely available from most of the major chains take months to appear, duplicate productIDs for the same product/SKU that segment the store offers, and store offers that get misaligned with the wrong product ID.

As a result I’ve almost stopped using their API in favor of shopzilla.com. The fastest response time I ever got from a support question from shopping.com was 5 days. Problems that I reported with productIDs were almost never fixed. With shopzilla I typically hear back within 2 hours. While their product database isn’t perfect, they make the necessary changes fast and have fewer errors to begin with.

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