CPC Rate Changes – Thank you Amazon & Become

November 10, 2010

Tis the season for shopping engine CPC rate increases. Five years ago, it was common to see all the shopping engines implement a 25% CPC rate increase across the board…because, well…fork lifts also see a lift in conversion during the holiday shopping season. Yeah, I didn’t buy it either.

The original party line was that conversion rate goes up 3x during the holidays and the shopping engines were adjusting CPC rates to get their fair share for driving qualified leads. If you pressed a little bit, the shopping engines would talk about CPC rates on Google AdWords going up; and if the CSEs’ traffic acquisition costs (TACs) were rising, then they’d have to pass that additional cost onto the merchants. OK, that made sense, but that also pointed out how dependent the shopping engines are on Google AdWords.

Fast forward a couple years (to 2007), and Shopping.com did something different. They didn’t do an across the board increase in CPC rates, but rather implemented a variable rate increase. At the time, Alisa Weiner and Tomer Shoval explained:

We’ve done some analysis looking at previous years, looking at deltas in different categories in rate cards from our search partners. As opposed to one size fits all, we’ve done the analysis to figure out what’s needed to cover our costs. And we’ve moved the [rate increase] from November 1 to November 15 to better reflect when that increase kicks in. What we’re trying to do this year is be more sensitive to reflect what we’ve seen in the past. In some categories the keywords [cpc rates] increase more, in some categories the keywords [cpc rates] increase less.

So you’d expect the other shopping engines to follow suit. Well, that didn’t exactly happen the last couple years. Of the big, tier 1 shopping engines, NexTag and PriceGrabber have stuck with their across the board CPC rate increases. Bad!

Shopping.com stuck with its guns and maintains its variable rate increase. And they got Shopzilla and Pronto to copy that model.

However, for the first time in the last 5 years, two major shopping engines have no CPC rate increases. Amazon Product Ads and Become are my PPC shopping engine heroes of this holiday shopping season with no CPC rate increases in any categories.

So if you’re not up and running with Become or Amazon Product Ads, what are you waiting for?


Some of my favorite things – Save Money @ Become

March 19, 2009

Back in July, I wrote that the shopping engines needed to just go back to basics and play up the fact that they are price comparison engines where consumers can save money.  Well, in a sign of the times, some of the shopping engines are finally talking about savings.

In particular, Become has done a great job at highlighting savings.

become category savings

Throughout many sections of the site, especially in Electronics, you can now see big red circles which point out % savings for consumers.  The savings must be 5% or higher to show up.   Become calculates this data on their end based off of information supplied by the merchant in the data feed: MSRP & Sale (List) Price.

become product page savings

While showing % Savings is a great step, and Become will be testing and expanding this feature in the future, I’m actually more interested in the price drop feature Become added.  At the top of the product pages, you’ll now see a link which says ‘Email me when this price drops’.  Yes, PriceGrabber and others have had this feature, but Become’s implementation is smarter (and will get more use) as it doesn’t require the user to set up an account.

The interesting question is how the data Become collects is put to use.  Does Become email merchants selling the product informing them that they could sell the product at price X and therefore get the merchant to submit a lower price through the data feed?  Could Become act as more typical lead gen company, putting the two parties in touch for a fee?  Is this just a better way for Become to form a relationship with consumers (retention tool)?

become price alert big

p.s. yes, i know the images are messed up.


Become.com Shopping for President

June 17, 2008

A number of people sent me this job posting for the President position at Become.com:

Qualifications include:

Lead and manage all the business functions of the company including sales, marketing, SEM/SEO, product management, business development, account management and new lines of businesses including lead generation
• Develop strategy and execution plan for core CSE business
• Drive the growth of revenue and profit, and run day to day operation of the company
• Collaborates with CEO, product, design and engineering teams to deliver an innovative consumer shopping destination site
• Partner with industry leading companies for advertising, promotion, and branding opportunities
• Build the strategic vision and develop new lines of businesses, including online lead generation
• Develop consumer brand strategy
• Speak at industry conferences and events to promote the company and services
• Help position the company for IPO
• Develop strategy and plan for entering international markets
• Work in a dynamic fast-paced start-up environment

I followed up with Michael Yang and he said that with the recent financing, he’s ready to ‘step on the gas’ and accelerate the growth of the business.

“I wanted to expand the management team and bring on a top-tier President to help me scale the business and get to the next level. I will continue as Chairman and CEO, and can now devote additional bandwidth to our strategic initiatives and potential acquisitions.”


Shopzilla Promotes Filtering From Top Down

June 16, 2008

Excuse the image sizing issue. I’m trying out a new system and it’s not pretty. For now, you can just click on the image to see the screenshot in all its glory.

As opposed to the majority of shopping engines which place filters on the left hand side of search results, Shopzilla is now allowing for filtering from the top of the search results page.

Google Product Search/Google Base/Google Shopping is the only other shopping engine which displays filters in this way.

While this might seem like a small change, I’ve been told for years by the shopping engines that people really don’t use the filters. As Shopzilla (and others) have smart filtering capabilities that can drive consumers to make more informed buying decisions, I like that Shopzilla is being a little different. Not sure if this is a test or not.

Some other shopping engines do things differently:
Google Base displays filters on the bottom of the search results page.
Become displays filters on the right of the search results (which I always find a little jarring)


Become Raises $17.5m from TPG Growth

March 25, 2008

Become scored a big Series C. The profitable (since Oct/Nov of 2007) shopping engine raised $17.5MM from TPG Growth, an investment arm of Texas Pacific Group (TPG) with about $2.5BB under management. Taek Kwon, Operating Partner @ TPG Growth will join the Board. Taek was one of the founders of Hotwire and then worked at InterActive Corp (Citysearch) for 6 years before briefly becoming the CEO of Friendster. Here’s the press release.

Become previously raised $7.2MM in its Series B from TransCosmos and $4.5MM in its Series A from its founders plus a couple Angels (Ron Conway). That puts the total funding raised at just over $29MM. TransCosmos did not participate in this round of financing.

So what does Become do with the fresh infusion of cash? Well the obvious answer is grow the business and take on the big boys – NexTag, Shopping.com, Shopzilla, PriceGrabber, Google Product Search, and Yahoo! Shopping.

I spoke with Michael Yang, CEO of Become, about the funding. He wasn’t as open as he usually is, so here are just a couple snipets:

Why TPG Growth? I know of them as a PE firm…
“TPG has a lot of expertise in retail and technology. They have invested in Travelocity, Neiman Marcus, and Petco so they understand the opportunities available in online retail. Also, they had the right global footprint.”

What will the money be used for?
“We’re not announcing some of the new business initiatives that we’re looking at. We’re going to strengthen our core comparison shopping business as well as our core search technology to go into new verticals. We have developed powerful capabilities using our search engine. We’re also going to invest in our SEM platform.”

It’s a crowded market. Why did TPG Growth invest?
“TPG saw strong core technology as part of the DNA. Our core search tech allows us to crawl the web – over 5BB pages – we not only offer comparison shopping, but research on the best products to purchase. We’re also leveraging our core search technology in SEM efforts. We have a powerful SEM platform – we have an enormous volume of information about products on the web.” [This can be used for keyword generation, automated bidding, global optimization - we look at our SEM campaign on a portfolio level.]

“Another thing that TPG Growth saw is that comparison shopping is still a huge opportunity. The market is still growing at 30%/yr.”

You sold MySimon to CNET for $700MM. What’s different now?
“There’s a lot more opportunity in the core product – search algorithm opportunities that better match results to search queries, better user experience and better monetization opportunities. There are also a lot more ways to access the traffic, like syndication partnerships. Our partnership with WashingtonPost.com is a good example. Comparison shopping engines today are so much better: the search algorithm, better user generated content, more user generated content, better content from the merchants, social shopping (we introduced shopping lists). Comparison shopping engines have become a lot better than they were 10yrs ago, but it’s still early.”

So what’s the exit? Google, Yahoo! and IAC all own shopping engines…
“Our goal is to build a great business that’s built to last and become one of the top shopping engines. The exit will take care of itself – whether it’s an IPO or a partnership.”

So here’s my read:
-It’s really tough being an under-capitalized business, so it makes sense to raise $17.5MM…especially with the current market condition
-After paring back a bit in terms of headcount, I’d expect Become to bulk up again
-Become will get a lot more aggressive in terms of PPC buying
-Become will get a lot more aggressive in terms of partnerships
-While Michael says Become will move into other verticals, I think its main focus and core money-maker will be comparison shopping for a long time. Become tried being something other than a comparison shopping engine for a while (pushing it’s crawled listings of product reviews and buying guides), but it took a focus on comparison shopping to become profitable.
-With this money, Become can afford to get sidestracked a bit, but not too much. I’d expect Become to go into related verticals that some of the other shopping engines are participating in. Think Lead gen services like local, online education, travel, and lending.
-The exit is going to be tough. Google, Yahoo, and IAC all own shopping engines. That leaves Microsoft, but obviously Microsoft is going to have its hands full for a while.


SuperBowl Merchandising

January 24, 2008

According to the Retail Advertising and Marketing Association (RAMA), “This year, consumers plan to purchase 3.9 million televisions for Super Bowl Sunday, up more than 50 percent from 2.5 million last year. In addition, viewers plan to purchase 1.8 million pieces of furniture, up from 1.3 million last year.” (via NRF via Shop.org Smartbrief)

Some shopping engines don’t run strong merchandising efforts as they are vertical search engines. It’s not as if you see Google or Yahoo! going gangbusters on a vertical experience for Valentine’s Day or Christmas. But with the shopping engines, we’re talking about products, and I think consumers are very open to, and maybe even want, a very targeted shopping experience for a special occasion.

So which shopping engines are taking advantage of SuperBowl Sunday merchandising? Become & PriceGrabber (through their websites), and Shopzilla (through their email blast).

Become promotes a HDTV section on it’s homepage. Obviously the focus is on HDTVs (allowing consumers to search by size and manufacturer), but Tivos and Home Theater Systems are also highlighted. I especially like the links to Buying Guides and Discussion Forums, but those are a little hidden at the bottom of the page.

become hgtv superbowl

PriceGrabber’s SuperBowl Shopping Guide, features 2 anchor sponsors (JC Penney & OneWayFurniture) as well links to pages for a Westinghouse Widescreen TV and a high end Tivo. The real value of the guide, though, comes from the Personal Shopper section. All PriceGrabber has done is filtered its index to grab the good stuff – so Shop for Her brings up the pink jersey, earrings, and women’s Ts, Shop for Pets brings up costumes and rubber footballs for the pooch, and Super Bowl Necessities brings up the slew of high tech gizmos and gadgets that no true SuperBowl party can be without.

PriceGrabber SuperBowl

Shopzilla doesn’t have a special SuperBowl section, but they did send out a Super Sunday themed email blast last weekend (before my Giants stunned the Packers).

Shopzilla Superbowl


More Holiday Shopping Numbers – Become and SortPrice

December 4, 2007

Become Logo

Become’s referrals to merchants was up 54.5% year over year for Cyber Monday.
The largest category overall for Become was Clothing followed by Home & Garden and Electronics. The top 10 searched for terms were: Dooney & Burke (handbags), Wii, iPod, Garmin, Ed Hardy, Nike Shocks, Air Hogs, Ugg Boots, and Plasma TV. Once again, children’s toys are struggling.

Sortprice Logo

SortPrice’s referrals to merchants was up 32% year over year for the Black Friday/Cyber Monday weekend. Popular searches included Transformers, Canon SD1000, Coffee makers, Xbox 360, Cashmere sweater, and Patent boot .

Popular categories included: Video Game Consoles, Action Figures, Riding Toys, PC Games, and Digital Cameras.

As for surprises, Sortprice saw a high volume of searches for eco-friendly related products like ‘energy star’ and solar lights’.


Seasonal Price Increases Part Two

November 6, 2007

A lot of people missed the emails sent by the shopping engines about seasonal rate increases, so here’s a quick summary:

Become.com – no rate increase
Yahoo! Shopping – no rate increase
Google Product Search – free
TheFind – free
Pronto – not holiday related, but there will be some adjustments, both up and down (Nov. 15)
Smarter.com – 20% rate increase for all categories (Nov. 1 – Dec. 31)
Shopzilla – 25% rate increase for all categories (Nov. 12 – Dec. 31)
PriceGrabber – 25% rate increase for all categories (Nov. 1 – Jan. 15)
NexTag – 25% rate increase for all categories (Nov. 1 – Jan. 2)
Shopping.com – 10-25% rate increase depending on category (Nov. 15 – Dec. 31)


Who Acquires Become?

October 27, 2007

Ok, I had this whole post written and then my computer froze up on me. Matt and Toni, you really need to work an auto-save mechanism into WordPress!

Yahoo! has Yahoo! Shopping.
Google has Google Product Search.
Microsoft has a hodgepodge of partners/in-house clients for MSN Shopping and now owns Jellyfish.
Ask (IAC) has Pronto.
Experian Interactive has PriceGrabber.
eBay has Shopping.com.
EW Scripps has Shopzilla.
Providence Equity Partners owns a chunk of NexTag which continues to kick ass for most merchants I talk with.
ValueClick has PriceRunner and Smarter.
Accoona even is in on the game with Buyer’s Edge.

So who is left to buy Become?

Here are three possibilities:
1. One of the other shopping engines
I don’t see this one happening as I don’t think there’s a good fit technologically or culturally, but here’s why it could. Right now the shopping engines are getting squeezed by Gooogle and this pressure will only get worse: Google is going to push Google Base/Google Product Search more heavily, Google is definitely going to kill (and in some cases already has killed) the shopping engines’ organic rankings because of AdSense heavy landing pages, and as Google Checkout badges become even more prevalent and Google Adwords’ Quality Score continues to clamp down on poor landing pages, the shopping engines will have to spend more money to compete. All bad news.

By acquiring Become, the suitor gets a cash flow positive business, good technology (some smart developers), and a couple million more page views a month. Good developers are hard to find these days and a couple million page views can be very valuable in such a strong online advertising market.

2. Transcosmos
Become is a small piece of Transcosmos’ ‘Marketing Chain Management on the Web’ strategy (see page 12 of 40) which includes investments/JVs with Optimost, Ask.jp, DoubleClick, Neilsen/Netratings, IVP (a provider of ecommerce services). Become already powers Ask.jp’s shopping search site. I’m sure there are deeper synergies to be had with the rest of the portfolio.

3. Advertising.com/AOL
AOL outsources most of AOL Shopping to PriceGrabber. AOL could knock out a middle man and potentially make more money (get the whole click fee vs. 70% of the click fee) through running its own shopping engine. Or if AOL Shopping doesn’t want it, sister company Advertising.com could pick it up and add Become as another attractive advertising solution. Advertising.com currently covers: display, search – both paid and organic, affiliate, behavioral, lead gen, promotions, and video. Why not shopping search? Picking up a couple million page views a month could be extremely attractive to the ad network. If not Advertising.com/AOL, there are a number of other ad networks out there who could find Become attractive: Specific and Tribal Fusion come to mind…I don’t think ValueClick is going to be gobbling up another shopping engine tomorrow, but they could also be a suitor in the future. The online ad networks have become very good at making online buys as efficient as possible. I like the idea of them bringing increased efficiency to the shopping engines.


Become Sports New Look

April 25, 2007

Over the last couple months, it’s become pretty clear that Become has become more and more of a shopping comparison engine and less and less of a product research engine. Yes, the AIR (affinity index ranking is still there) and all that product research stuff (buying guides, discussions, etc.) is still there, but shopping search is the focus of the company.

Big difference with the redesigned homepage is the addition of ‘shop by category’ section.

become product search

This comes on the heels of Become’s updated taxonomy for merchants.


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