Amazon buys Diapers.com, What’s Google to Do?

November 8, 2010

Amazon bought Quidsi, Inc., the parent of Diapers.com, Soap.com, and BeautyBar.com for $545M. Last year Amazon bought Zappos for about $1B.

This acquisition and Amazon’s continued ecommerce dominance has the greatest impact on Google. While Google’s ecommerce ambitions are widely reported, Amazon just seems to be firing on all cylinders while Google’s main ecommerce offering, Google Product Search, still says it’s in Beta. Now, I’m poking a little fun at my friends in Mountain View as Google Product Search is the largest shopping engine and Google owns a keiretsu like offering of commerce opportunities for merchants through Product Ads (a Google AdWords product), Google Checkout, Google Affiliate Network, Google Local Shopping, Google Commerce Search, and more. In other words, Google is no commerce slouch.

But Google needs to stand up and take notice of this acquisition and Amazon’s fairly fast movements because if Amazon has everything a shopper needs, Google’s relevance for shoppers is greatly diminished. And if you believe that 40% of searches are commerce related (I don’t know where that number comes from, but everyone uses it so I’m going to use it as well), then Google needs to figure out how to make sure consumers don’t bypass the search engine.

It’s not going to happen, but Google should just buy Amazon. We’d finally get the Googazon we’ve been dreaming of for years.


Techcrunch is reporting that Google will buy Like.com

August 16, 2010

Techcrunch says Google will acquire Like.com for $100M+.

I don’t really understand why Google would need Like from the retail/ecommerce perspective. Google already has barcode scanning technology and voice search for mobile. Google Ventures recently invested in Pixazza, which crowdsources image tagging. The flavor of the year seems to be 2D barcodes from the likes of ScanLife. The Riya/Like.com technology hedges Google’s bets, but if this rumor turns out to be true, I think this is more about the non-retail/ecommerce potential. Google recently revamped its image search UI and seems to be spending more time with image search.

There’s still a really cool vision where I’ll walk down the street, see a shirt that I like, snap a photo, and have Google Image Search/Google Places/Google Shopping bring up the best match from local or online retailers, but I don’t think that’s what this rumored acquisition is about…at least not today.


Shopzilla Promotes Filtering From Top Down

June 16, 2008

Excuse the image sizing issue. I’m trying out a new system and it’s not pretty. For now, you can just click on the image to see the screenshot in all its glory.

As opposed to the majority of shopping engines which place filters on the left hand side of search results, Shopzilla is now allowing for filtering from the top of the search results page.

Google Product Search/Google Base/Google Shopping is the only other shopping engine which displays filters in this way.

While this might seem like a small change, I’ve been told for years by the shopping engines that people really don’t use the filters. As Shopzilla (and others) have smart filtering capabilities that can drive consumers to make more informed buying decisions, I like that Shopzilla is being a little different. Not sure if this is a test or not.

Some other shopping engines do things differently:
Google Base displays filters on the bottom of the search results page.
Become displays filters on the right of the search results (which I always find a little jarring)


Thoughts on Google’s Search within a Search

April 12, 2008

Google started testing it’s search within a search feature more than a month ago. As I said in my initial post, the important things to note about the new functionality were 1) the Google Shopping link and 2) the ever-present Google Adwords listings.

In Bob Tedeschi’s NYTimes article on March 24, he went with the shocker of a headline: A New Tool From Google Alarms Sites. In the article, industry pundits like Alan Rimm-Kaufmann expressed concern over the feature. Ice.com’s ever-present VP of Marketing, Pinny Gniwisch said “Google’s new feature did not appear when users searched for Ice.com, but he said he would object if it did.” And the article pretty much stated that Amazon had requested that Google remove the Amazon search within a search feature.

When the feature first launched, Borders, BestBuy, and OfficeMax were the other large retailers discovered to have the feature active. BestBuy is the only retailer that still seems to have the functionality live.

The main point I picked up from Bob Tedeschi’s article was that the basic problem publishers/retailers had with the new functionality was that Google is selling Adwords ads against brand names. A big no no in the eyes of so many.

But the most important line in the article is Alan Rimm-Kaufmann’s quotation: “Some of our retail clients have pretty horrible site search,” he said. “So for them, this will be a benefit.”

Well, I’ll go a step further and say that this will be an extremely popular and well accepted program for 1000s of retailers.

Why?

Because it’s not only that some retailers have horrible site search, it’s that 10s of 1000s of retailers have a long way to go to providing a smart shopping experience. When sites don’t have proper site search, proper categorization, and don’t provide a logical UI, consumers can’t find anything or at least give up fairly quickly.

There are a lot of factors which contribute to a low conversion rate for retailers, but with Google search within a search, 10s of 1000s of poorly thought out sites can benefit because Google will bring consumers directly to product pages.

And while I agree that the creme de la creme of the brand name retailers will not put up with Google Adwords ads featuring competitors next to their precious content, the creme de la creme might represent less than 1% of all internet retailers (there are only 400 IR top 400 retailers out of about 300,000 online merchants).

Some portion of the other 299,600 merchants on the web are going to be fine seeing competitor product listings right next to their own. In fact, 1000s are already are used to it. Amazon might not want Google to display competitor listings in Adwords ads next to Amazon search within a search content, but Amazon enables a similar ability on Amazon.com through its Marketplace and Product Ads programs.
Read the rest of this entry »


New Blog, New Google Base Resource

March 20, 2008

New Blog
It’s always great to see merchants blogging about their internet marketing experiences. I’ve mentioned Preston Wily’s blog before, and I’d like to introduce you to John Middleton’s blog, which has been added to the ComparisonEngines.com Blogroll. John doesn’t list an ‘about us’ section on his site, so I’ll leave it up to him to decide if he wants to share his bio/company information (John, you can post a comment below), but his tag line states: ‘Read as John learns about what it means to be a web analyst for a small company in Portland, Oregon.’ John has been focusing on the shopping engines, but I’m sure there’s more to come.

New Google Base Resource
Tom the Developer, a frequent contributor to the Google Base Help Discussion Group, has launched a great little app using the Google Base API. The competitor analysis tool allows you to see the attributes being submitted for each listing. GREAT resource for anyone doing Google Product Search focused data feed optimization (DFO) (yes, that’s a link to SingleFeed b/c that’s what we do!).


Google Product Search – Google Taking Ecommerce Seriously

March 4, 2008

As TechCrunch reported earlier today, Google is testing secondary search boxes for top retailers like Amazon, Borders, BestBuy, and OfficeMax. While I couldn’t get the searches to work properly, if you search in the Amazon search box (see screenshot below), Google will keep you on Google.com, display the normal AdWords listings, and display Amazon’s content in place of Google’s normal organic results. Also important to note, at least in my searches using the Amazon box, Google highlights its own Shopping search results through its universal search link for Shopping (see screenshot below).

I could only get the Amazon, OfficeMax, etc. search boxes to come up in IE.

Amazon search box on Google:
amazon search box on google

Results page – Searched for ‘red sweater’ – the Amazon ‘organic’ listings are at the bottom of the page as something is wrong with the UI (see next screenshot). The important thing to note is the use of Google’s own Shopping link and those ever present AdWords listings:
amazon secondary search on google

Obviously Amazon’s ‘organic’ listings are supposed to be displayed as Google’s organic listings usually are displayed, but the UI seems to be off:
amazon results on google search


Google Product Search Partner Program

November 7, 2007

On Sunday, the Google Base Blog announced the launch of the Google Product Search Partner Program.

ChannelAdvisor, Channel Intelligence, and SingleFeed (the data feed optimization company I run) are the inaugural partners of the program.

Here are the details of the partner program.

As one of the partners, I’m obviously thrilled to be included in this launch.

As I said in our press release “While there are many online marketing channels for merchants to test, Google Product Search is one of the most effective, but least utilized marketing channels. With the assistance of SingleFeed [or CA, CI], merchants can properly list their products in Google Product Search and be visible in areas of Google.com search results that display structured product data.”

I think this is a great move for Google. Yes, I’m a bit biased, but…if you look at the Google Base help groups you’ll see that merchants need some assistance with getting up and running on Google Product Search. Furthermore, I’ve personally reviewed hundreds of different feeds being sent to Google Product Search and know that merchants and agencies aren’t even submitting the minimum required product attributes, let alone testing data feed optimization (DFO) strategies.

Most established etailers have someone dedicated to SEO and someone dedicated to PPC. These employees constantly analyze and optimize organic and paid listings. Yet marketing through shopping engines is still usually an afterthought. Way too many companies ’submit it [a data feed] and forget it’. Hopefully CA, CI, and SingleFeed, as well as future Google Product Search Partner Program partners will lead the way in evangelizing the benefits to proper data feed submission, as well as data feed management and data feed optimization (DFO).

Thank you Cynthia, Jessica, April, and Jassim for including SingleFeed. We look forward to working with you!


Froogle Out, Google Product Search In

April 18, 2007

Google Product Search

Froogle is being replaced by Google Product Search. I’m waiting for the site to launch (it still says Froogle) to write up my comments. In the meantime, check out Elinor Mills’ take or Danny’s take.


Google Base

April 16, 2007

A search for ‘engineering jobs in san francisco’ brings up a google base search box:
google base search

A search for ‘new york apartment’ brings up a google base search box:
google base real estate search

Does it make any sense that a search for a product (Plantronics CS50/HL10 Wireless Convertible Headset) brings up Froogle listings as opposed to a Google Base search box or at least Google Base results?
Google Base product search


Google Base Optimization & Data Feed Optimization

March 28, 2007

The vertical search results on the main shopping engines should not be ignored. We’re all very familiar with Search Engine Optimization (SEO), but you can also get to the top of Google through Google Base. I estimate that over 30,000 merchants are taking advantage of Google Base, but only a very small percentage have actually done anything to improve their results on Google Base.

Over at SingleFeed, I discuss the concept of Data Feed Optimization (DFO) to help submitters get listed higher on Google Base and therefore have the opportunity to show up as a Google OneBox result, above Google’s organic listings.

Here’s a summary of the post entitled Google Base & Data Feed Optimization – How to Succeed on Google Base:
-Google Base is for almost anything. You can submit products (which I focus on), job listings, housing listings, recipes, blog posts, personal ads, and more.

-Most product submissions happen through an automated program that only submits the bare minimum requirements. This usually results in mediocre traffic to those listings. Google Base Store Connector and automated XML feed submissions through major ecommerce platforms remind me of the Submit It service of the early Web 1.0 days. Submit It would submit a URL to hundreds of different directories/engines for a small fee, but in my opinion, it didn’t matter if your URL was submitted if the page wasn’t search engine friendly. The same thing goes with data feed submission. Submitting a data feed is just one step. Merchants must optimize the data feed to get significant results.

-Introduction to Google Base Custom Attributes. Google Base has over 80 pre-defined optional product attributes, but will never be the expert in any particular product, so Google Base allow users to submit Custom Attributes. With this extra information, searchers will have a better idea of what the merchant sells and therefore the merchant has a better chance of attracting targeted visitors and converting those visitors into buyers. For example, a ski retailer might add a custom attribute for ‘ski length’ because it’s a critical attribute for a consumer making a ski buying decision. A energy bar retailer might add a custom attribute for ‘ingredients’ because it’s a critical attribute for people with allergies.

-When does Google Base matter? No one currently goes directly to base.google.com, although millions do go to Froogle which is made up of Google Base product listings. Hundreds of millions more go directly to Google and are sometimes exposed to OneBox product results, which are populated through Froogle (via Google Base). I think OneBox results will get a lot more prominent on Google this year. However, Google isn’t going to display just any Google Base listings in that prized OneBox area. The OneBox listings will be reserved for information that is more relevant than anything else on the search engine result page (SERP). Relevance means a lot of things to a lot of people/engines, but Google has already made it clear that the more information you provide to Base, the better your results will be. If a merchant spends time optimizing a feed and adds Custom Attributes, then the data could be more relevant than anything else Google has in its index.


Follow

Get every new post delivered to your Inbox.

Join 162 other followers